GDPR Privacy Policy
Overton and North Waltham Osteopathy Privacy Policy
Our contact details
Name:
Overton and North Waltham Osteopathy
Address:
Shire House,
12 Waltham Road, Overton,
Basingstoke,
Hampshire,
RG25 3NJ
United Kingdom
Phone Number:
01256 111 111
Email Address
The type of personal information we collect
We currently collect and process your following information:
Name
Date of birth
Address
Contact information
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Patient Identification
Appointment confirmation and reminders
Appointment Cancellations
Important information regarding the Clinic
Please note that all the information you share will be kept confidential. I will only disclose your medical information to another healthcare provider if you give me your consent or if there are specific circumstances that legally require me to do so.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting
Shire House,
12 Waltham Road, Overton,
Basingstoke,
Hampshire,
RG25 3NJ
United Kingdom
How we store your personal information
Your information is securely stored.
We keep your personal information for seven years. We will then dispose of your information by removing you from our patient list which will delete your personal information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at:
Shire House,
12 Waltham Road, Overton,
Basingstoke,
Hampshire,
RG25 3NJ
United Kingdom
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at
Shire House,
12 Waltham Road, Overton,
Basingstoke,
Hampshire,
RG25 3NJ
United Kingdom
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Cancellation policy
We understand that sometimes emergencies and illnesses can occur, and we acknowledge that you may need to cancel or reschedule your appointment. In such cases, we kindly request that you let us know as soon as possible, and we will work with you to find a suitable solution.
To ensure a fair and smooth cancellation process, we have established a Cancellation Policy, which outlines the guidelines for cancellations and rescheduling of appointments.
We kindly ask that you provide us with at least 12 hours' notice if you wish to cancel or reschedule your appointment. This will help us to avoid any inconvenience to other patients who may be on our cancellations list.
However, if you repeatedly cancel your appointment with less than 12 hours' notice or are frequently a no-show, we reserve the right to charge you 50% of your appointment fee.